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Frequently Asked Questions

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How do I redeem points for a reward (place an order)?
How long will it take to receive the premium(s) I have chosen?
How can I check the status of my order?

Are there any shipping address guidelines?

How will an order for bulky items be delivered?

Return procedures:

Credit card point purchases:

Damaged goods:

Defective goods:

Concierge services

Points redemption process

Exclusions

What happens if a product line is no longer active, but I have invoices to enter for that range?

Do I have to pay taxes on the premiums claimed?

How much time do I have to make a claim?

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